Quantum Watch Privacy Policy
Last updated: 5 June 2025
1. Who we are
Quantum Watch Security Services Inc. (“Quantum Watch,” “we,” “our,” or “us”) is a Canadian security‑technology company headquartered at 8864 Sheppard Ave E, Scarborough, ON M1B 5R7, Canada. We design, install, and monitor integrated security solutions for residential and commercial clients.
2. Scope of this Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information in Canada under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, how we comply with the EU/UK General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA) or United Kingdom.
3. What personal information we collect
| Category | Examples | Source |
|---|---|---|
| Contact & account data | Name, postal address, email, phone, company, job title, account credentials | Directly from you (website forms, service agreements, phone, email) |
| Site & device data | IP address, browser type, operating system, device identifiers, log files | Automatic collection via cookies and similar technologies |
| Security‑service data | CCTV footage, access‑control logs, alarm event history | Systems we install or monitor on your behalf |
| Payment & billing data | Credit‑card details, banking information, payment history | Direct from you or your authorised payment provider |
| Marketing preferences | Subscription choices, engagement metrics | Directly from you or via email analytics tools |
4. How we use the information
| Purpose | Legal basis (PIPEDA) | Legal basis (GDPR, if applicable) |
|---|---|---|
| Provide, configure, and maintain security services | Reasonable purposes connected to providing the service | Contract performance (Art 6 (1)(b)) |
| Monitor and respond to alarms or incidents | Consent / reasonable purpose | Legitimate interests (Art 6 (1)(f)) |
| Customer support & training | Reasonable purpose | Contract performance / legitimate interests |
| Billing & account management | Contractual necessity | Contract performance |
| Marketing, newsletters, promotions | Express consent (opt‑in) | Consent (Art 6 (1)(a)); you may withdraw anytime |
| Security, fraud prevention & compliance | Legitimate business interests | Legitimate interests / legal obligation (Art 6 (1)(c)) |
5. When we share or disclose information
We do not sell personal information. We may disclose it:
to vetted service providers (cloud hosting, payment processors, alarm response partners) under confidentiality and data‑processing agreements;
to law‑enforcement or regulators where required by law or court order;
in connection with a merger, acquisition, or asset sale (notice will be provided);
at your direction or with your explicit consent.
All third parties must implement security safeguards comparable to ours. Cross‑border transfers outside Canada (or the EEA/UK) are protected by standard contractual clauses or other lawful transfer mechanisms.
6. Cookies & similar technologies
Our websites use essential and analytics cookies. On your first visit we display a cookie banner; non‑essential cookies are set only after you give consent. Browser settings let you block or delete cookies at any time.
7. How we protect data
ISO‑aligned technical and organisational safeguards
End‑to‑end encryption of video streams and remote connections
Role‑based access controls, multi‑factor authentication, and regular security audits
CCTV retention limits (typically 30–90 days, unless incidents require longer retention)
Secure destruction or anonymisation when data is no longer needed
8. Data retention
We keep personal information only as long as necessary for the purposes stated or as required by law (e.g., tax, regulatory, or investigative obligations). When retention ends, data is deleted or irreversibly anonymised.
9. Your rights
Under PIPEDA (Canada):
Request access to, or correction of, your personal information
Withdraw consent (where processing is based on consent)
Complain to the Office of the Privacy Commissioner of Canada
Under GDPR (if you are in the EEA/UK):
Access, rectification, erasure (“right to be forgotten”)
Restriction or objection to processing
Data portability
Withdraw consent at any time (processing prior to withdrawal remains lawful)
Lodge a complaint with your local supervisory authority
To exercise any rights, contact our Privacy Officer (details in Section 12). We will respond within one month (GDPR) or 30 days (PIPEDA) unless extensions are legally permitted.
10. Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Policy updates
We may update this Privacy Policy periodically. Material changes will be posted on our website with a new “Last updated” date and, where required, we will seek your consent.
12. Contact us
Privacy Officer – Quantum Watch Security Services Inc.
8864 Sheppard Ave E, Scarborough, ON M1B 5R7, Canada
Phone: 888‑441‑4789
Email: info@quantumwatch.ca
Please reach out with any questions, requests, or complaints regarding this Privacy Policy or our data‑handling practices. We are committed to addressing your concerns promptly and transparently.